Order Processing
All orders are processed within 1–3 business days following successful payment verification. Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be extended. Customers will be notified of any significant delays.
Shipping Methods
We utilize trusted shipping carriers to deliver orders securely and efficiently. Available shipping methods and estimated delivery times will be displayed during checkout.
Delivery estimates are provided for convenience and are not guaranteed.
Shipping Confirmation & Tracking
Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided directly by the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Fantezo Solution is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery responsibility rests with the carrier.
If a package is lost, delayed, or arrives damaged, customers should contact both the shipping carrier and our support team for assistance.
Claims may require supporting documentation and carrier investigation.
International Shipping
International customers are responsible for understanding and complying with local laws, regulations, import requirements, duties, taxes, and customs fees.
Fantezo Solution is not responsible for packages delayed, seized, returned, or destroyed by customs authorities.
Research Use Notice
Products sold by Fantezo Solution are intended solely for laboratory and research purposes where indicated.
Customers are responsible for ensuring compliance with all applicable laws and regulations within their jurisdiction.
Contact Us
For shipping-related questions, please contact our support team at:
Email: fantezo2@gmail.com
Website: https://fantezosolutionllc.com/